The resin parts shown in renders are only approximations. Owing to the production process and nature of resin casting, the swirls, depth and colour distribution will vary between each piece. For a more accurate representation, please refer to the example photos. It should also be noted that individual screens or monitors and colour settings will show varying colours irrespective of the stock image.

Should there be a large enough volume of resin parts produced, we will try our best to match them across your keyboard so that everything looks cohesive and consistent.

For international customers - particularly in the USA - import duties are an increasingly important consideration when making overseas purchases. Duties are largely based upon the product’s country of origin and material composition.

 

The current import tariff regime in the USA has changed rapidly in 2025 and is likely to continue to do so. The current status appears to be as follows:

 

• The tariff for UK-origin goods imported into the USA is generally 10%.
• For China-origin goods, the current base tariff is 30% and from early November 2025 could increase by an additional 100%.
• Aluminium, steel and derivative products may be subject to additional tariffs up to 50%.

 

In addition, as of 29 August 2025 the de minimis exemption for goods valued at less than $800 has been removed and duties now apply regardless of shipment value.

 

Fragment components will be manufactured in both China and the UK and importantly, all of the final finishing, assembly and shipping fulfilment will be undertaken in the UK. 

 

A key consequence of this is that even with some China manufactured components, an order comprising additional wood and resin components can be considered a UK origin product and therefore should only attract the lowest base tariff level of 10%. In summary:

• Orders including wooden and resin components → Classified as a Product of the UK, tariff of 10%.
• Orders without wooden and resin components (Brass Accent) → Likely to be classified as a Product of China, current tariff of at least 30%.

We will not underdeclare the value or misrepresent product origin under any circumstances. All customs paperwork will accurately reflect the true value and components of your order.

Because FRΛGMENT combines machined parts with handmade and hand-finished components, the criteria for what is considered a defect varies.

For machined components (Aluminium, Brass and Plate Materials), the quality standards are defined as follows:

• A-Stock: All external surfaces should be free from visible flaws and as close to flawless as possible. Small internal imperfections, not visible once assembled, are acceptable.
• B-Stock: External faces may show minor cosmetic flaws (tiny blemishes, light polish marks, or slight finish inconsistencies) but still meet our functional and aesthetic standards.
  

For handmade elements (wood, resin, etc.), the standard cannot be identical to fully machine-perfect finishes:

• Wood will display natural grain variation, knots or other inherent features.
• Resin parts may have minor hand-polished marks and will remain free from significant colour/ink drop-through reaching the surface.
• Both wood and resin are natural/handcrafted materials. Each piece will therefore be unique. Variations in grain, tone, colour, resin swirls or finish are normal and part of the individuality of the product - not defects.

Please refer to [This Page] for photo examples of what is considered a flaw in resin parts and what qualifies as A-Stock, B-Stock or failure.

Production for FRΛGMENT is distributed across multiple facilities to balance quality, cost and reliability.

Case Components:

• The aluminum, brass and plate parts are produced by two factories in China, both experienced in precision CNC work for custom keyboards.

Wooden Components:

• Machined by a specialist wood factory in China, these pieces are then hand-finished in the UK to ensure surface consistency and proper fit before assembly.

Resin Components:

• All resin accents are hand-cast and polished in the UK.

Final Assembly & QC:

• All units are quality checked, assembled and packed in the UK before shipping.
• Splitting production across multiple factories enables the complex FRΛGMENT design to be produced efficiently while reducing risk and shortening lead times.

Production Plan:

• As soon as the MOQ is reached, production samples will be ordered and thoroughly inspected in person before full manufacturing begins. A range of colour chips for each case finish will be produced and the final shades will be approved in person during the first factory visit.
• I will personally visit each facility throughout production to oversee quality, approve key stages and sign off on the final batch before shipment to the UK.
• We are also exploring secure payment routes - such as Alibaba’s Trade Assurance or a bank Letter of Credit - to ensure protection for all orders.

Timeline & Updates:

• All dates are estimates. While we work hard to stay on schedule, delays can occur due to manufacturing, shipping or customs. Updates will be posted if anything changes.

Effective Date: 21st October 2025

 

Overview

 

Each FRΛGMENT unit is custom-made and individually quality-checked before shipment. Consequently, we generally cannot accept returns or exchanges once a product has shipped. However, we are committed to resolving genuine issues quickly, fairly and in good faith.

 

Custom-Made Orders and Cancellations

 

Under UK and EU consumer law, customers normally have a right to cancel online purchases within 14 days. However, because each FRΛGMENT unit is custom-made to your specifications, this right does not apply once production has begun, in accordance with Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and EU Directive 2011/83/EU, Article 16.

This exception does not affect your statutory rights regarding faulty, damaged or misdescribed products under the Consumer Rights Act 2015.

Once a Group Buy closes or production begins, we are unable to accept cancellations or changes to orders.

 

Dead-on-Arrival (DOA) or Faulty Items

 

If your PCB or any component arrives non-functional, please contact us within 7 days of delivery at: support@abunchofnumbers.com

 

We may request photos, short videos or a brief description to verify the fault. Once confirmed, we will either:

Arrange a replacement at no cost to you; or provide a prepaid return label for the faulty item.

Replacements will be shipped once the original item has been received and inspected (where applicable).

This process ensures quality control and prevents misuse of the returns system.

 

Cosmetic and Manufacturing Issues

 

Please inspect your order carefully upon delivery.

If you notice any marks, dents or cosmetic damage to the case or external components, contact us before assembling or modifying the keyboard. Once the keyboard has been built or any parts installed, we may be unable to offer replacements for cosmetic or structural issues, as we cannot verify when or how the issue occurred.

 

Incorrect or Missing Items

 

If your order arrives incomplete or contains incorrect parts, please contact us within 7 days of delivery. We will investigate and arrange for any missing or replacement components to be shipped promptly at no additional cost.

 

General Policy

 

Because FRΛGMENT units are made to order, we do not accept change-of-mind returns or exchanges once production has started. However, we handle all matters on a case-by-case basis and will act reasonably to ensure customer satisfaction.  

 

Additional Information for International Customers

 

Nothing in this policy affects your statutory rights under consumer protection laws in your country. Depending on where you live, you may have additional protections, such as:

 

EU residents have a 14-day withdrawal right under the EU Consumer Rights Directive (except for custom-made goods). You also benefit from a two-year legal guarantee for goods that are faulty or not as described. If you are an EU consumer, you can also use the European Commission’s Online Dispute Resolution (ODR) platform https://ec.europa.eu/consumers/odr

 

Australian customers have guarantees under the Australian Consumer Law for defective or misdescribed goods.

 

For USA and Canada consumers, custom made products are final sale but manufacturing defects will be repaired or replaced.

 

Hong Kong and Singapore customers have rights under the Sale of Goods Ordinance (HK) or Consumer Protection (Fair Trading) Act (SG).

 

Contact and Response Time

 

For any concerns, please email us at support@abunchofnumbers.com within 7 days of receiving your order. Include your:

Order number

Clear photos of the issue

Short description of the problem

We aim to respond to all support equests within 3 working days.

 

Legal Notice

 

This policy is governed by the laws of England and Wales.

Nothing in this document affects your statutory rights as a UK consumer under UK law.