The resin parts shown in renders are only approximations. Owing to the production process and nature of resin casting, the swirls, depth and colour distribution will vary between each piece. For a more accurate representation, please refer to the example photos. It should also be noted that individual screens or monitors and colour settings will show varying colours irrespective of the stock image.

Should there be a large enough volume of resin parts produced, we will try our best to match them across your keyboard so that everything looks cohesive and consistent.

The import duty/tariff landscape in the USA is constantly changing. The current truce between the US and China may or may not last and the decision of the US Supreme Court on the legality of some of the tariffs is now pending. Moreover, as the time between placing an order and actually making a payment for any applicable duty or tariff will be months, the tariff regime could easily have changed once again.

 

The following information is not definitive or authoritative but is our best interpretation of the current situation, from our perspective as a UK designer and manufacturer of computer keyboards.

 

First and foremost, any tariff is based on the Harmonized Tariff Schedule of the United States (HTSUS) along with its Genera Rules of Interpretation to assign a 10 digit HTSUS code. There are rules for products with multiple components, products that are a 'set' and also for products that are a 'kit'. There are also country of origin rules. On top of this there are country specific, across the board tariffs, as well as specific product tariffs with aluminium or steel components, tariffs on autos and auto parts etc. It is complex and open to interpretation and, ultimately, is assigned by US Customs and Border Protection.

 

However, there are underlying principles that can provide a good level of confidence. There is a specific HTS code for computer keyboards - 8471.60.2000. A complete keyboard (apart from customer added switches/keycaps etc), fully or partially assembled is still classified as a keyboard. Even if it could be considered a kit (completely unassembled) or a set (keyboard and a separate PCB), its essential character remains a computer keyboard. Under the HTS system, a keyboard is generally tariff free. 

 

However, for the USA now, it is the country of origin rules that really is the single most significant factor. Currently, a computer keyboard manufactured in China will generally attract around a 20% tariff on its landed value (updated following adjustments agreed during the most recent negotiation between China and the US, effective from 10th November 2025). However, different estimating tools are currently indicating varied results from 20% through to 35% so it's not at all clear. These tariffs will be/are probably being absorbed by the manufacturer, importer and supplier currently with some (or all) passed on to the US consumer. If the tariff regime continues in this manner or escalates further it is reasonable to assume that more will be passed on to the consumer in time, increasing the final product cost.

 

For a non-China based manufacturer, the country reciprocal tariffs are likely to apply. In the case of the UK, this is set generally at 10% if/until a free trade agreement (currently being negotiated) comes into effect. However, for a product to be classified with a UK country of origin, it has to have been sufficiently worked or processed in the UK to meet the specific rules. For goods that incorporate non-originating materials (some keyboard components manufactured in China for instance), origin is determined in two ways:

 

1. A product will meet the rule if the value of non-originating materials does not exceed a certain percentage of the final product's ex-works price (generally no more than 60%).
2. The product's commodity code changes after the manufacturing process take place in the UK. i.e. the final product code is different from the individual component codes.

 

This essentially is a test of 'substantial transformation'.  For Fragment, the addition of bespoke resin and transformed wooden components should largely meet this test which, together with all of the other value adding UK components, provides some confidence that the UK origin threshold will be met.

 

The ordering of additional spare parts as part of the main order of the keyboard should not alter the fact that the product is still designated a computer keyboard and with sufficient UK based 'transformation', resin/wood additions etc, should retain the UK 10% tariff.

 

An order without wood/resin parts i.e. a base unit with brass is unlikely to meet the substantial transformation or UK added value test, therefore requiring a China origin designation with the additional tariff level that implies. 

 

In summary, to have a higher level of confidence for a UK origin designation and therefore the lower tariff level, the keyboard needs to include wood/resin components, the more the better.

 

In addition, subsequent orders placed after the main keyboard order has been shipped, if for China origin parts (PCBs, plates particularly), will likely attract a significantly higher tariff together with the extra shipping costs. It would be more cost effective overall to include everything in the first, main order.

 

We have worked up a few examples of Fragment configurations and the possible effect of the current estimated tariffs (see below).

We will not underdeclare the value or misrepresent product origin under any circumstances. All customs paperwork will accurately reflect the true value and components of your order.

Because FRΛGMENT combines machined parts with handmade and hand-finished components, the criteria for what is considered a defect varies.

For machined components (Aluminium, Brass and Plate Materials), the quality standards are defined as follows:

• A-Stock: All external surfaces should be free from visible flaws and as close to flawless as possible. Small internal imperfections, not visible once assembled, are acceptable.
• B-Stock: External faces may show minor cosmetic flaws (tiny blemishes, light polish marks, or slight finish inconsistencies) but still meet our functional and aesthetic standards.
  

For handmade elements (wood, resin, etc.), the standard cannot be identical to fully machine-perfect finishes:

• Wood will display natural grain variation, knots or other inherent features.
• Resin parts may have minor hand-polished marks and will remain free from significant colour/ink drop-through reaching the surface.
• Both wood and resin are natural/handcrafted materials. Each piece will therefore be unique. Variations in grain, tone, colour, resin swirls or finish are normal and part of the individuality of the product - not defects.

Please refer to [This Page] for photo examples of what is considered a flaw in resin parts and what qualifies as A-Stock, B-Stock or failure.

Production for FRΛGMENT is distributed across multiple facilities to balance quality, cost and reliability.

Case Components:

• The aluminum, brass and plate parts are produced by two factories in China, both experienced in precision CNC work for custom keyboards.

Wooden Components:

• Machined by a specialist wood factory in China, these pieces are then hand-finished in the UK to ensure surface consistency and proper fit before assembly.

Resin Components:

• All resin accents are hand-cast and polished in the UK.

Final Assembly & QC:

• All units are quality checked, assembled and packed in the UK before shipping.
• Splitting production across multiple factories enables the complex FRΛGMENT design to be produced efficiently while reducing risk and shortening lead times.

Production Plan:

• As soon as the MOQ is reached, production samples will be ordered and thoroughly inspected in person before full manufacturing begins. A range of colour chips for each case finish will be produced and the final shades will be approved in person during the first factory visit.
• I will personally visit each facility throughout production to oversee quality, approve key stages and sign off on the final batch before shipment to the UK.
• We are also exploring secure payment routes - such as Alibaba’s Trade Assurance or a bank Letter of Credit - to ensure protection for all orders.

Timeline & Updates:

• All dates are estimates. While we work hard to stay on schedule, delays can occur due to manufacturing, shipping or customs. Updates will be posted if anything changes.

A Bunch of Numbers Limited – Returns & Replacements Policy

 

Effective Date: 5^th November 2025

 

Overview

 

Each FRΛGMENT unit is custom-made and individually quality-checked before shipment. Consequently, we generally cannot accept returns or exchanges once a product has shipped. However, we are committed to resolving genuine issues quickly, fairly and in good faith.

 

Custom-Made Orders and Cancellations

 

Under UK and EU consumer law, customers normally have a right to cancel online purchases within 14 days.

 

However, because each FRΛGMENT unit is custom-made to your specifications, this right does not apply once production has begun, in accordance with Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and EU Directive 2011/83/EU, Article 16.

 

This exception does not affect your statutory rights regarding faulty, damaged or misdescribed products under the Consumer Rights Act 2015.

 

Once a Group Buy closes or production begins, we are unable to accept cancellations or changes to orders.

 

Dead-on-Arrival (DOA) or Faulty Items

 

If your PCB or any component arrives non-functional, please contact us within 7 days of delivery at: support@abunchofnumbers.com

 

We may request photos, short videos or a brief description to verify the fault. Once confirmed, we will either:

 

Arrange a replacement at no cost to you; or provide a prepaid return label for the faulty item.

 

Replacements will be shipped once the original item has been received and inspected (where applicable).

 

This process ensures quality control and prevents misuse of the returns system.

 

Cosmetic and Manufacturing Issues

 

Please inspect your order carefully upon delivery.

 

If you notice any marks, dents or cosmetic damage to the case or external components, contact us before assembling or modifying the keyboard.

 

Once the keyboard has been built or any parts installed, we may be unable to offer replacements for cosmetic or structural issues, as we cannot verify when or how the issue occurred.

 

Incorrect or Missing Items

 

If your order arrives incomplete or contains incorrect parts, please contact us within 7 days of delivery.

 

We will investigate and arrange for any missing or replacement components to be shipped promptly at no additional cost.

 

General Policy

 

Because FRΛGMENT units are made to order, we do not accept change-of-mind returns or exchanges once production has started.

 

However, we handle all matters on a case-by-case basis and will act reasonably to ensure customer satisfaction.

 

Please note that it is the customer’s responsibility to pay any applicable tariffs, duties or import taxes required by their local customs authority. These charges are not included in the purchase price or shipping fees unless explicitly stated or included.

 

If a shipment is refused or returned to us because the required tariffs or duties were not paid, the order will be sent back to ABON in the UK. In this case, we will refund the order amount minus any costs we incur for shipping, return shipping, customs duties, taxes or other related fees. The refund will be issued once the returned items have been received and processed by our team.

 

Additional Information for International Customers

 

Nothing in this policy affects your statutory rights under consumer protection laws in your country. Depending on where you live, you may have additional protections, such as:

 

EU residents have a 14-day withdrawal right under the EU Consumer Rights Directive (except for custom-made goods). You also benefit from a two-year legal guarantee for goods that are faulty or not as described. If you are an EU consumer, you can also use the European Commission’s Online Dispute Resolution (ODR) platform https://ec.europa.eu/consumers/odr

 

Australian customers have guarantees under the Australian Consumer Law for defective or misdescribed goods.

 

In the USA and Canada custom made products are final sale but manufacturing defects will be repaired or replaced.

 

Hong Kong and Singapore customers have rights under the Sale of Goods Ordinance (HK) or Consumer Protection (Fair Trading) Act (SG).

 

Contact and Response Time

 

For any concerns, please email us at support@abunchofnumbers.com

within 7 days of receiving your order. Include your:

 

Order number

Clear photos of the issue

Short description of the problem

 

We aim to respond to all support requests within 3 working days.

 

Legal Notice

 

This policy is governed by the laws of England and Wales.

Nothing in this document affects your statutory rights as a UK consumer under UK law.